FAQ

• Yes. Self-appointed care accepted it is embraced. 
• All therapists at ABW have the skills necessary to assess and treat both common and uncommon postural distortions.
• We appreciate the insight a diagnosis provides; we also take pride in encouraging those who visit us to seek higher level medical care when we recognize indications that a deeper-rooted issue is present. 

• We do NOT bill insurance directly. 
• We DO provide all necessary documentation for insurance reimbursement. 
• Physicians prescription is necessary for reimbursement.

We are open for walk-in’s and call-ins Monday – Friday from 9:00am to 6:00pm. Also on Saturday from 8:00am to 5:00pm. You can also book online from our website by clicking here.

During your first visit you can expect the following:
Before you visit us, we will provide you with a safe and secure online form for you to complete which we can add to your digital file. If you don’t receive it in time or you can’t complete, we can provide you with paperwork. Please arrive 15 minutes early to complete.
If you have a prescription for your treatment, please provide that to us. (note – a prescription is not always needed).
You will be seen for the initial evaluation by the therapist.

The therapist will discuss the following:

• Your medical history.
• Your current problems/complaints.
• Pain intensity, what aggravates and eases the problem.
• How this is impacting your daily activities or your functional limitations.
• Medications, tests, and procedures are related to your health.

The therapist will then formulate a list of problems you are having, and how to treat those problems. A plan is subsequently developed with the patient’s input. This includes how many times you should see the therapist to meet your short-term/long-term goals.

If your insurance is covering the cost of medical massage, bring your insurance card. If you are covered by Workers’ Compensation, bring your claim number and your case manager’s contact information. If you are covered by auto insurance or an attorney lien, make sure you bring this information.

You should wear loose fitting clothing so you can expose the area that we will be evaluating and treating. For example, if you have a knee problem, it is best to wear shorts. For a shoulder problem, a tank top is a good choice, and for low back problems, wear a loose fitting shirt and pants.

We have scheduled treatment sessions starting at 30, 45, 60 to 90 minutes per visit.

This is highly variable. You may need one visit or you may need months of care. It depends on how your body feels, the severity of your impairments, your past medical history, etc.

You will be evaluated by one of our licensed Medical Massage therapists. We are a TEAM of highly trained and skilled therapists that strive to give you the best treatment and care possible. If your schedule does not allow you to see your preferred therapist, we recommend you see another ABW therapist that is best available to you. Our therapists communicate and collaborate with one another to make sure our clients are able to flexibly receive treatments from one therapist to the next. The last thing we want is to lose the progress you already have made by missing out on treatment

Flare-ups are not uncommon. If you have a flare-up (exacerbation), give us a call. We may suggest you come back to see us.